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Date : 2014-11-26
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Problem management Wikipedia ~ Problem management is the process responsible for managing the lifecycle of all problems that happen or could happen in an IT service The primary objectives of problem management are to prevent problems and resulting incidents from happening to eliminate recurring incidents and to minimize the impact of incidents that cannot be prevented
Problem Management IT Process Wiki ~ Proactive Problem Management is an ongoing activity that tries to identify issues to prevent resulting Incidents from happening For example Problem Management will analyze Incident Records operational logs etc to find patterns and trends that may indicate the presence of underlying errors
What is problem management Definition from ~ Problem management is an area of IT Service Management aimed at resolving incidents and problems caused by enduser errors or IT infrastructure issues and preventing recurrence of such incidents In this context an incident is an event that disrupts normal operation
What is Problem Management Try Freshservice ITSM Tool ~ What is Problem Management Problem management is the set of processes and activities responsible for managing the lifecycle of all problems that could happen in an IT service It’s main goal is to prevent problems and their resulting incidents from happening
What is Problem Management Definition from Techopedia ~ Problem management is a life cycle management process geared toward preventing problems from occurring reducing the impact of unavoidable problems and finding solutions to prevent recurring problems
ITIL Problem Management Process 4 Definitions You Need to ~ In the problem management process a problem is defined as the cause of one or more incidents So there is a cause and effect relationship between an incident and a problem The cause is the problem and the effect is the incident For instance a user reports that he cannot use a service
Problem Management ServiceNow ~ Problem Management minimizes the business impact of service disruptions and prevents future disruptions using ITILproven practices
The Keys to Effective Problem Management ~ Reactive problem management focuses on solving problems in response to one or more incidents as they occur proactive problem management focuses on identifying and solving problems and known errors that might otherwise be missed thereby preventing future incidents
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